Urgent Problems & Out of Hours


Life Threatening Emergencies

In a life-threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.

Injuries

The surgery is equipped to treat minor injuries like small cuts and joint sprains. If the injury is more severe or may involve a broken bone then you should attend the Accident & Emergency (A&E) Department at The County Hospital (not 24hr) or Royal Stoke University Hospital.

Also in the event of poisoning or overdose the attend A&E

Urgent Problems during Surgery Hours

Telephone the surgery on 01785 815555

If you have an urgent medical problem and you do not have a booked appointment, arrangements will be made for you to be seen using our Same Day Urgent Care Service

This same day service is intended for urgent care only - either an urgent appointment or urgent telephone advice. If you are housebound please inform the receptionist at the beginning of your call.

This service is split between a few doctors on the day so we can rarely offer doctor choice in this urgent situation

We will ensure that all urgent problems are dealt with as soon as possible on the day they arise.

Please do not block other patients' need for this service by booking same day for routine matters.

How to Get Help when the Surgery is Closed

Telephone the surgery on 01785 815555

The GP out of Hours service operates when the surgery is closed.

If you require a doctor in an emergency outside of our normal working hours your call will automatically be transferred to a local call centre.

You may be offered advice over the telephone, in a treatment centre or in your own home. The treatment centre is based at:

Stafford Primary Care Centre 
Mid Staffordshire General Hospital 
Weston Road 
Stafford

Note: This is not a walk-in centre and consultations are strictly by appointment.

NHS 111

NHS 111 is the number to call when you need medical help fast but it's not a life-threatening emergency.

Calls to 111 are FREE from landlines and mobiles

NHS 111 is available 24/7, every day of the year

When to call 111:

  • You think you need to go to A&E or to another NHS urgent care service
  • The surgery is closed and you need healthcare advice
  • You don’t know who to call for medical help

When to all 999:

Call 999 for life-threatening emergencies such as:

  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain

During normal practice opening hours the practice remains your first point of contact for all routine requests.

More information about NHS 111 can be obtained from NHS choices at www.nhs.uk/111