Did Not Attend (DNA) rates for the last 4 weeks by category
Role and Number of Appointments not attended in last 28 days (data as of 1 June 2026):
- Nurses = 56
- GP = 37
- Phlebotomy = 16
- Physiotherapist = 6
- Urgent Care Practitioner = 5
- Advanced Nurse Practitioner = 18
- Clinical Prescribing Pharmacist = 0
This means 138 patients had to wait longer for their appointments.
How You Can Help
- Reply quickly to any appointment text you receive.
- If the time works for you, tap the link and accept.
- If you need to decline, tell us which days and times would suit you. (We can’t schedule before the first date we offered.)
- If you don’t reply, the slot will be given to someone else and you’ll have to start the triage process again.
- If you no longer need the appointment because you’re feeling better or your situation changes, let us know.
How to Cancel an appointment
- Log in to your patient access account (ask the surgery or apply online if you don’t have one).
- Use the NHS App (the same app you used for the COVID vaccine pass).
- When you get a reminder text a week before, click the link in the message to cancel.
- When you get a reminder text 24 hours before, click the link in that message to cancel.
- Call the surgery any time, choose option 6, and leave a voice message with your name, the date, and the time of the appointment you want to cancel.
Because so many people need appointments, we can usually fill any slot up to 2 hours before it starts.