Patient Access
We use a secure website called Patient Access which provides:
- Appointment Booking
- Repeat Prescriptions
- Change of Address or Telephone Number
- Access parts of your GP medical record(To view your Summary Care Record)
Patient Access can be accessed here.
However you will need to register for the service (see below) before you can use it.
Mobile App
The free Patient Access app provides greater convenience for patients who are away from a desktop PC or laptop, with access to an Android or Apple Smartphone.
Getting Support
If you need help using Patient Access, visit the Patient Access Support website.
How to Register for Patient Access
For security, you must prove your identity to reception who will give you a registration sheet with personalised access codes. You can only apply for yourself (or your child under 12) and must attend in person. The table below details what forms of Identity are accepted, please note that 2 forms of identification are required, with at least one from Group 1
List of accepted forms of identification
Group 1
Document | Notes |
|---|---|
Passport | Any Current Valid passport |
Current driving licence – photocard with counterpart | Must be valid and in line with current DVLA requirements |
Birth certificate |
|
Adoption certificate |
|
Group 2
Document | Notes |
|---|---|
Current driving licence paper version |
|
Marriage/civil partnership certificate |
|
HM Forces ID card |
|
Firearms licence |
|
Mortgage statement | Issued in last 12 months |
Bank or building society statement | Issued in last 12 months |
Credit card statement | Issued in the last 12 months |
P45 or P60 |
|
Council Tax statement | Issued in last 12 months |
Utility Bill | Issued in last 3 months |
Benefit statement, eg Child benefit, pension |
|
Once you have the access codes and instructions you can connect to the website at any time and register. You only need to go through this process once.
Patients under 12
We will allow parents to register for Patient Access for children under the age of 12 but to preserve confidentiality, access will be removed when the teenager reaches 12 and he/she will need to apply in person.
Patient Leaflets
- Easyread guides
- Getting started (PDF, 316kb)
- Giving another person access (PDF, 589kb)
- Giving employed carers access (PDF, 138kb)
- Guide for young people (PDF, 317kb)
- Guide for adult and young carers (PDF, 316kb)
- Protecting your GP online records (PDF, 273kb)
- About GP online records (PDF, 274kb)
- Your GP record (PDF, 307kb)
Further information about GP Online Services can be found on the NHS Choices website.
