How can we help you?
Documenting Consultations with Heidi AI
Some GPs are currently trialling an AI (Artificial Intelligence) app with our clinical system, to help us document consultations. The app is called Heidi AI.
This requires the app to listen to the consultation and transcribe notes, which are then saved to your records. The recording is deleted.
It has been approved by the NHS, and meets the Data Protection Act and GDPR (General Data Protection Regulation) rules. If you do not wish to participate, please let your doctor know when they ask for consent.
Heidi AI Data and Privacy Frequently Asked Questions
What happens to my data at each step of the Heidi process?
- Your conversation is converted to text to create a transcript of what was discussed. This transcription is happening live as you speak, so no recording is ever stored.
- Once the transcript is complete it is anonymised (see more details below).
- The transcript is passed through the AI App where it converts the transcript into an easy to use format for your medical record.
- Your transcript is stored in an encrypted and anonymised manner on Heidi servers until the clinician deletes it permanently.
As stated in Heidi's privacy policy, your data is not being used to train or improve the AI model.
NHS 111
Check your symptoms, visit NHS 111 online.
Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.
Calls are free from landlines and mobiles.
During normal practice opening hours the practice remains your first point of contact for all routine requests.
Get fast help from a Pharmacist
Your pharmacist can help with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis. Pharmacist help, including a local pharmacy search tool.
Medical Problems
All medical requests to see, or speak to, a GP or Nurse Practitioner are to be made by completing an online triage form. See Request to see, or speak to, a GP or Nurse Practitioner for further information.
Cancelling Appointments
You can cancel an appointment in any of the following ways:
- Using your online patient access account (If you do not have this please ask at the surgery or apply online).
- Using the NHS App (you would have registered for this for the Covid vaccination pass).
- You will receive a reminder text message a week before and you can click on the link and cancel the appointment that way.
- You will receive a reminder text message 24 hours before and you can click on the link and cancel the appointment that way.
- You can call the surgery 24 hours a day selecting option 6 and leave a message with your name date and time of appointment to be cancelled.
With the demand for appointments so high we can usually fill an appointment up to 2 hours before the appointment time.
We are appealing to you to help us use the valuable resource of appointments more effectively
- Confirm with us you accept an appointment if you are offered one.
- Cancel any appointment you have made which you no longer need or want.
Surgery Opening Hours
Please see Surgery Opening Hours and Availability.